Professional Support and Wellbeing


COVID 19 - East Midlands PSW Information

The Professional Support & Wellbeing Service at Health Education England East Midlands recognise this is a very challenging time for all junior doctors and dentists in our training programmes.  We support your vital roles on the frontline and would like to make you aware you can contact our service to speak to a Case Manager or where to access other supportive interventions through this period of uncertainty.  


If you are currently accessing support

The PSW is operating as usual and we are still accepting new referrals as well as self-referrals. If you are currently accessing support through PSW please be assured that your support will continue as usual, sessions will be conducted virtually and this can be arranged with your support provider. If you wish to defer your support at this time please contact your case manager via email to arrange.










HEEM are committed to providing excellent education and rewarding training programmes for both doctors and dentists. We are also aware that training to be a doctor and dentist requires a lot of time, determination and skill. It’s no mean feat, and there are periods where trainees may require some extra support. This is where the Professional Support & Wellbeing service comes in.

The Professional Support Wellbeing service (PSW) provides short-term, solution-focussed interventions for trainee doctors and dentists who are having difficulty progressing in training. Each trainee referred to the service has a dedicated PSW case manager who arranges support via specialist providers and then monitors their progress.


Our vision...case_study.png

“Guide junior doctors and dentists through supportive interventions that make a positive difference to their training and wellbeing”

Trainees can be referred to the PSW by both supervisors and through self-referrals. For more information on this, please see our 'Making a Referral' page.




COVID-19 Continued

Trainee Support

If you need to speak to someone urgently, please see below the contacts. Please note we are unable to advise on the rotation freeze (please contact your Training Programme Director), salary (please contact your Trust HR or for GP Lead Employer) or specific programme queries. A list of HEE East Midlands useful contacts are below as well as links to national organisations and specific help for junior doctors.

All Trainees - can access Mental Health Helplines. Information can be found here.

All Trainees - can access a free telephone counselling service through the British Medical Association available 24/7 for any doctor, not just BMA members. Their information can be found here. Their direct line number is 0330 123 1245 .

All Trainees - can access a 24/7 counselling service through Pro-Counselling. Their information can be found here.

General Practice Trainees - can also access support from your Lead Employer found here.

Dental Trainees - can contact your Training Programme Director to discuss any issues.

Pharmacy Trainees - can acess mental health and wellbeing resources found here.


The Professional Support & Wellbeing Team are available during usual office hours, not weekends or bank holidays:

PSW Case Managers:

Shared Inbox:

Fiona Perfect: (07795600616)

Laura Abbott: (07920708621)

Regional Careers Manager:

Sarah Bentley ( (07826908487)

Supported Return to Training (SuppoRTT) Officer:

Lynne Cooke (


Useful Health Education East Midlands Team Contacts

General Enquiries





0116 312 0620

General Enquiries





0116 312 0670

General Enquiries


Assessments and Revalidation



0116 312 0690

General Enquiries





General Enquiries


Faculty Support



0116 312 0671


NHS Staff Support

Please see further resources for all NHS staff during this difficult time.

Wellbeing Poster - Contains 24/7 support via phone/text

Communication Briefing - Dated 7th April 2020